ECOMMERCE RETURN POLICY (“TERMS”)


 

Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

RETURNS
All returns must be postmarked within 30 days of the original order date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email us at info@tenzi-ireland.ie . It is not enough to just send the goods back without prior notification. After receiving an email confirmation from us place the item securely in its original packaging and include your proof of purchase and the withdrawal/cancellation notification from the email and post your return the following address:

Tenzi Ireland
Knockeven
Rushbrooke
Cobh
Co. Cork
P24 NN88

REFUNDS
You should receive a full refund, including any delivery charges you may have paid when ordering, within 30 days of cancellation.
We may wait to refund you until we have received the returned item into our shop so we can ensure goods are in the same working order as we originally dispatched. Delivery charge will not be refunded if only part of your order is canceled or returned.
Refunds may take a few days to appear on your Visa Card/MasterCard/Bank statement, depending on your credit card company.
We will notify you by email when your return has been processed.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Customer service number 021 4814371
Customer service email: info@tenzi-ireland.ie

Goods not received:
You should receive the goods no later than 30 days from the date of purchase unless an alternative date has been agreed between you our sales team.
If the goods are not delivered within the 30 day time frame, you should contact the sales team and arrange another date or receive the full refund.